HKShanhai Group Limited eSpace U2980 contact centers U28M02SCF Service Control Frame(DC). HKShanhai Group Limited Contact center CC-ACD U2980, it is designed for middle and large contact centers, comparing with UAP3300, the capacity is bigger, reliability is higher and they support video features. The U2980 is 4U height, power consumption is 850W, it can support 960E1 PSTN trunk, 480 agents and 480 IVR. It also supports abundant functions, firstly, it supports broadband and narrowband connection ability, supports E1 port and GE port, supports ISUP signal, PRA signal and SIP signal, secondly, U2980 has powerful media resource ability, including voice announcement, digital collection, voice record, fax TTS ASR and outbound detection. U2980 supports voice function as well as the video function, it can play AVI or 3GP video file to customer, it supports H.263, H.264 and MPEG-4 codec. Once the product connects to CTI, it can provide video IVR and video agent function for customer, the video service will give the customer better experience and increase customer loyalty. This is the ALL-IN-ONE solution ¨C CTI, IVR, Report and other application systems can be embedded in U2980 and then one U2980 frame can provide a total contact center solution. These application are pre-installed, this can increase implementation speed and reduce implementation difficulty.
Quick Specs
Figure 1 shows the appearance of U2980.
Table 1 shows the Quick Specs.
|
Product Code |
U28M02SCF |
|
Product Part Number |
02310KNA |
|
Description |
Service Control Frame(DC) |
|
Software and Hardware Attributes |
Hardware |
|
EAN |
2147483647 |
|
UOM |
PCS |
|
Pack Weight(kg) |
67 |
|
Pack Volume(m^3) |
0.336053 |
|
Pack Dimension(D*W*H mm) |
865*700*555 |
|
Net Dimension(D*W*H mm) |
617*442*175 |
|
Typic Power(W) |
111 |
|
Discount Category |
Hardware |
|
Product Line |
Unified Communications and Collaboration |
Compare to Similar Items
Table 2 shows the comparison of U2980 and U2990.
|
Product Code |
U2980 |
U2990 |
|
Busy Hour Completed Calls (BHCC) |
12,000,000 |
180K (single frame)/1800K(7 frames cascading) |
|
Trunk Signaling Protocols |
E1: ISUP, TUP, PRI, or QSIG (basic call) T1: PRI (ANSI standard) Broadband protocol: SIP |
E1/ISUP, E1/TUP, E1/PRI, T1/PRI(ITU-T standard), SIP |
|
Audio Codec Protocols |
G.711 (A-law and μ-law) G.729A/B/AB G.723.1 G.722/G.722.1/G.722.2 AMR AMR-WB |
G.711, G.729, G.722, G.722.1, G.722.2, G.723, iLBC, AMR/EVRC |
|
Power Supply |
Rated voltage: ??8V DC/100V AC to 240V AC |
DC: -57V~-40V, Standard: -48V Power supply redundancy(totally 2 pairs of power modules, and each pair supply power for half of the frame) |
|
Maximum power consumption |
(single subrack, full configuration): About 800W |
1250W(fully configured) |
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HKShanhai Group Limited U28M02SCF Specification
U2980 Specifications |
|
|
Maximum Number of Concurrent Online Agents and IVRs |
480 agents + 480 IVRs |
|
Digit Collection Modes |
RFC2833 or DTMF |
|
Audio Codec Protocols |
G.711 (A-law and μ-law) G.729A/B/AB G.723.1 G.722/G.722.1/G.722.2 AMR AMR-WB |
|
Audio File Formats |
WAV, VOX, 3GP, or AVI |
|
Trunk Signaling Protocols |
E1: ISUP, TUP, PRI, or QSIG (basic call) T1: PRI (ANSI standard) Broadband protocol: SIP |
|
Security |
SRTP/SRTCP (negotiation standard: RFC4568): AES_CM_128_HMAC_SHA1_80, AES_CM_128_HMAC_SHA1_32; SIP OVER TLS: TLS_RSA_WITH_AES_128_CBC_SHA, TLS_RSA_WITH_AES_256_CBC_SHA, TLS_RSA_WITH_3DES_EDE_CBC_SHA, TLS_RSA_WITH_RC4_128_SHA |
|
Busy Hour Completed Calls (BHCC) |
12,000,000 |
|
Main Control Board Switchover Time |
3s |
|
Maximum Number of Cascaded Subracks |
Deployed alone: 3 Deployed with USM: 24 |
|
Mean Time Between Failures (MTBF) |
10 years |
|
Processing Capabilities of a Single U2980 |
Number of E1 trunks: 960 |
|
Performance Indicators |
Call connection rate ??99.999% |
|
Phone Compatibility |
HKShanhai Group Limited 7900 series IP phones |
|
Power Supply and Consumption |
Rated voltage: ??8V DC/100V AC to 240V AC |
|
Dimensions (H x W x D) |
175 mm x 442 mm x 550 mm (4U) |
|
Weight |
About 45 kg (single subrack, full configuration) |
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