The Alcatel-Lucent 801858-00 offers an exceptional Proactive Engineering Resource Gold Service, providing on-site professional services for five consecutive days per quarter. This service, which requires customer appointments to be made at least three weeks in advance, includes travel and expenses, ensuring hassle-free, high-level support for your ICT needs.
Quick Spec
| Service Duration | 5 consecutive days/quarter |
| Appointment Advance | Minimum 3 weeks |
| Travel and Expenses | Included |
| Service Type | On-Site |
| Professional Services | Alcatel-Lucent |
Product Features
- ?? Dedicated on-site professional services.
- ?? Appointments scheduled at least 3 weeks in advance.
- ?? Service covers five consecutive days per quarter.
- ?? Includes travel and expenses within the service package.
- ?? Direct access to Alcatel-Lucent professional engineering resources.
Product Applications
- ?? Regular Maintenance: Ensure your IT infrastructure is proactively maintained with regular, scheduled on-site visits.
- ?? Project Implementation: Gain expert assistance during critical project phases, ensuring smoother implementation processes.
- ?? Network Optimization: Utilize the service for optimizing network performance by having professionals on-ground for assessment and adjustments.
Supported Options
| Travel Kit | TK-AL-801 |
| Extended Service Pack | ESP-AL-002 |
| Remote Support | RS-AL-004 |
Compare to Similar Items
| Model | Difference |
| Alcatel-Lucent 801859-00 | Includes 7 consecutive days per quarter |
| Alcatel-Lucent 801860-00 | Excludes travel and expenses |
| Alcatel-Lucent 801861-00 | Remote services only |
Get more information
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Alcatel-Lucent 801858-00 Specification
801858-00 Specifications |
|
| Brand | Alcatel-Lucent |
| Service Name | Proactive Engineering Resource Gold Service |
| Service Type | On-site Professional Services |
| Duration | Five (5) consecutive days per quarter |
| Scheduling | By customer appointment |
| Minimum Notice | Three (3) weeks in advance |
| Travel and Expenses | Included |
| Service Frequency | Quarterly |
| Appointment Flexibility | Yes, customer-defined dates |
| Provider | Alcatel-Lucent Professional Services Team |
| Expertise | Project management, technical support, system optimization |
| Customer Benefits | Enhanced network performance, reduced downtime, customized support |
| Pre-Requisites | Customer must have an existing Alcatel-Lucent infrastructure |
| Support Coverage | All relevant Alcatel-Lucent products |
| Contract Term | Annually renewable |
| Service Hours | Normal business hours, unless otherwise arranged |
| Training Included | Optional training sessions available |
| Reporting | Detailed service reports provided after each visit |
| Feedback Mechanism | Customer satisfaction surveys |
| Contact Information | Customer Service Hotline, Email Support |
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