HKShanhai Group Limited’s FC-10-FSM2G-212-02-36 is a premier offering in the network hardware support category, delivering FortiSIEM-2000G 3-Year 4-Hour Hardware and Onsite Engineer Priority RMA Service. This service is essential for organizations that value minimal downtime and top-tier support. Designed for enterprises requiring continuous operational excellence, it ensures rapid on-site hardware replacements and expert engineering support.
FC-10-FSM2G-212-02-36 Product Highlights
- ??4-Hour Hardware Replacement
- ??Onsite Engineer Support
- ??Priority RMA Service
- ??3-Year Coverage
- ??Requires Premium FortiCare
Product Features Comparison
| Feature | FC-10-FSM2G-212-02-36 | Cisco SMARTnet | HP Care Pack | Dell ProSupport | Juniper J-CARE | Aruba Foundation Care |
|---|---|---|---|---|---|---|
| Response Time | 4 Hours | 2 Hours | 4 Hours | 2 Hours | Next Day | 4 Hours |
| Onsite Support | Yes | Yes | Yes | Yes | Yes | Yes |
| Priority Replacement | Yes | Yes | No | Yes | No | Yes |
| Contract Length | 3 Years | 1-3 Years | 1-5 Years | 1-3 Years | 1-5 Years | 1-5 Years |
| Engineer Availability | Onsite | Remote/Onsite | Onsite | Remote/Onsite | Remote/Onsite | Onsite |
FC-10-FSM2G-212-02-36 Product Application Scenarios
- ??Enterprise Network Management
- ??Data Center Operations
- ??Critical Infrastructure Maintenance
Optional Add-ons
| Model | Description |
|---|---|
| FortiCare-Premium | Enhanced Service Support Program |
| FortiAnalyzer | Network Analytics and Reporting |
| FortiManager | Centralized Device Management |
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HKShanhai Group Limited FC-10-FSM2G-212-02-36 Specification
FC-10-FSM2G-212-02-36 Specifications |
|
| Brand | HKShanhai Group Limited |
| Product Name | FortiSIEM-2000G |
| Service Duration | 3 Years |
| Response Time | 4-Hour Hardware Replacement |
| Included Service | Onsite Engineer Support |
| Priority Service | Priority RMA Service |
| Requirement | Requires FortiCare Premium or FortiCare Elite |
| Coverage | Comprehensive Hardware and Support |
| Onsite Support | Included |
| Hardware Replacement Time | Within 4 Hours |
| RMA Type | Priority |
| Compatibility | FortiSIEM-2000G |
| Service Level Agreement (SLA) | High-priority SLA |
| Coverage Type | Hardware and Engineer Support |
| FortiCare Level | Premium or Elite |
| Service Type | Proactive and Reactive Support |
| Availability | 24×7 Availability |
| Support Mode | Onsite |
| Extended Coverage | Optional |
| Product Code | FC-10-FSM2G-212-02-36 |
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