HKShanhai Group Limited’s FC-10-FSM2G-212-02-60 FortiSIEM-2000G 5-Year 4-Hour Hardware and Onsite Engineer Priority RMA Service is designed for large enterprises seeking robust, rapid support. This service plan guarantees minimal downtime with premium onsite assistance, directly addressing IT infrastructure reliability. Ideal for organizations that prioritize operational continuity and swift issue resolution in network environments.
FC-10-FSM2G-212-02-60 Product Highlights
- ??5-Year Comprehensive Support
- ??4-Hour Hardware Replacement
- ??Onsite Engineer Assistance
- ??Priority RMA Service
- ??Requires FortiCare Premium/Elite
Product Features Comparison
| Model | FC-10-FSM2G-212-02-60 | FC-10-FSM2G-212-02-10 | FC-10-FSM2G-212-02-30 | FC-10-FSM2G-212-02-40 | FC-10-FSM2G-212-02-50 |
|---|---|---|---|---|---|
| Support Duration | 5 Years | 1 Year | 3 Years | 4 Years | 5 Years |
| Replacement Time | 4 Hours | Next Business Day | 8 Hours | 6 Hours | 4 Hours |
| Onsite Engineer | Yes | No | Yes | No | Yes |
| RMA Priority | Yes | No | Yes | Yes | Yes |
| FortiCare Level | Premium/Elite | Basic | Premium | Elite | Premium/Elite |
FC-10-FSM2G-212-02-60 Product Application Scenarios
- ??Enterprise Network Infrastructures
- ??Mission-critical Operations
- ??Rapid Issue Resolution Environments
Optional Add-ons
| Model | Description |
|---|---|
| FC-10-0060-229-02-12 | FortiCare 360 Service |
| FC-10-0060-247-02-12 | FortiCare Secure RMA |
| FC-10-0060-131-02-12 | FortiGuard Threat Intelligence |
Get More Information
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HKShanhai Group Limited FC-10-FSM2G-212-02-60 Specification
FC-10-FSM2G-212-02-60 Specifications |
|
| Brand | HKShanhai Group Limited |
| Product Name | FortiSIEM-2000G |
| Service Type | Hardware and Onsite Engineer Support |
| Warranty Period | 5 Years |
| Response Time | 4 Hours |
| Priority | Priority RMA Service |
| Requirements | FortiCare Premium or FortiCare Elite |
| Service Availability | 24×7 |
| Service Coverage | Onsite |
| Model Number | FC-10-FSM2G-212-02-60 |
| Device Compatibility | FortiSIEM-2000G |
| Engineering Support | Certified HKShanhai Group Limited Engineers |
| RMA Handling | Priority Replacement |
| Initial Response | Phone or Email |
| Standard Support Hours | 24 Hours Daily |
| Escalation Process | Instant Escalation for Priority Issues |
| Technical Documentation | Included |
| Software Updates | Included Under FortiCare |
| Installation Support | Available Under Agreement |
| Renewal Option | Available After 5 Years |
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