The Alcatel-Lucent 801009-00 is an After Hours On-site Professional Services Support Service tailored for customers with an existing Alcatel-Lucent Support Agreement. This specialized service provides professional on-site support beyond regular business hours, specifically between 5 PM and 8 AM local time on weekdays, and all day on Saturdays, Sundays, and national holidays. Ideal for clients who need assistance outside standard installation or troubleshooting offerings, this package also includes travel and expenses.
Quick Spec
| Service Hours | 5 PM – 8 AM (Monday to Friday), All day Saturday, Sunday, and national holidays |
| Service Type | On-site Professional Services |
| Travel and Expenses | Included |
| Pre-requisites | Alcatel-Lucent Support Agreement |
| Scope | Installation and Troubleshooting |
Product Features
- ?? Available for after-hours on-site support
- ?? Inclusive of travel and expenses
- ?? Service available on national holidays
- ?? Provided by certified Alcatel-Lucent professionals
- ?? Tailored for specific customer support needs
Product Applications
- ?? Emergency troubleshooting and repair during non-business hours
- ?? On-site support for critical system updates and installations
- ?? Comprehensive maintenance during weekends or holidays
Supported Options
| Accessory | Model |
| Remote Support Access | RSA-2000 |
| Backup Kit | BK-8010 |
| Additional Support Hours | ASH-500 |
Compare to Similar Items
| Model | Difference |
| Alcatel-Lucent 801008-00 | Standard business hours only |
| Alcatel-Lucent 801010-00 | Includes only remote support services |
| Alcatel-Lucent 801011-00 | Advanced on-site support without travel costs |
Get more information
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Alcatel-Lucent 801009-00 Specification
801009-00 Specifications |
|
| Brand | Alcatel-Lucent |
| Product Name | 801009-00 |
| Service Type | After Hours On-site Professional Services Support |
| Availability | 5 PM to 8 AM (local time), Monday through Friday |
| Additional Availability | All day Saturday, Sunday, and national holidays |
| Requirement | Must have an Alcatel-Lucent Support Agreement |
| Target Customers | Customers requiring services outside of standard installation and/or troubleshooting offerings |
| Service Provider | Alcatel-Lucent Professional Services |
| Support Scope | On-site support |
| Travel and Expenses | Included |
| Customizable Service | No |
| Service Level Agreement (SLA) | Available upon request |
| Response Time | Varies based on location and availability |
| Service Duration | Yearly contract |
| Minimum Purchase Requirement | One-off purchase required |
| Exclusions | Standard installation and troubleshooting |
| Support Contact | Alcatel-Lucent Support Line |
| Service Initiation | Upon prior agreement and schedule |
| Region | Service available globally |
| Cancellation Policy | Subject to terms and conditions |
| Renewal | Automatic unless opted out |
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