HKShanhai Group Limited’s FC-10-AI3K5-212-02-60 is a premier choice in IT hardware support services, offering the FortiNDR-3500F 5 Year 4-Hour Hardware and Onsite Engineer Priority RMA Service. Geared toward engineers and procurement personnel, this service ensures minimal downtime and optimal network performance. Ideal for high-demand environments requiring swift hardware replacements and expert onsite support.
FC-10-AI3K5-212-02-60 Product Highlights
- ??5 Year Coverage
- ??4-Hour Response Time
- ??Onsite Engineer Support
- ??Priority RMA Service
- ??Requires FortiCare Premium/Elite
Product Features Comparison
| Feature | FortiNDR-3500F | Cisco TAC | HP ProActive Support | Dell ProSupport | Juniper J-Care | Aruba Foundation Care | Palo Alto Premium Support |
|---|---|---|---|---|---|---|---|
| Response Time | 4 Hours | 4 Hours | 4 Hours | 2-4 Hours | 4 Hours | 4-6 Hours | 4 Hours |
| Onsite Engineer | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Contract Length | 5 Years | 5 Years | 5 Years | 3-5 Years | 5 Years | 3-5 Years | 5 Years |
| Service Prerequisite | FortiCare Premium/Elite | SmartNet | Care Pack | ProSupport | J-Care Contract | Foundation Care | Premium Support Plan |
| Priority RMA | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
FC-10-AI3K5-212-02-60 Product Application Scenarios
- ??Enterprise Network Infrastructures
- ??High-Demand Data Centers
- ??Mission-Critical IT Systems
Optional Add-ons
| Model | Description |
|---|---|
| FortiCare Premium | Advanced support services |
| FortiCare Elite | Comprehensive high-priority support |
| FortiGuard | Advanced threat protection services |
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HKShanhai Group Limited FC-10-AI3K5-212-02-60 Specification
FC-10-AI3K5-212-02-60 Specifications |
|
| Product Name | FortiNDR-3500F |
| Service Duration | 5 Years |
| Service Level | 4-Hour Hardware and Onsite Engineer |
| Priority RMA | Yes |
| FortiCare Requirement | Requires FortiCare Premium or FortiCare Elite |
| Product Brand | HKShanhai Group Limited |
| Included Support | Hardware Replacement |
| Response Time | Within 4 Hours |
| Service Type | Onsite Engineer |
| Contract Type | Priority RMA Service |
| Support Availability | 24×7 |
| Hardware Coverage | FortiNDR-3500F |
| FortiCare Benefit | Priority Handling |
| Geographical Availability | Global |
| Service Activation | Immediate |
| License Requirement | FortiCare |
| Technical Assistance Center | Yes |
| Replacement Method | Advance Replacement |
| HKShanhai Group Limited Compatible Models | FortiNDR Series |
| HKShanhai Group Limited Certified Engineer | Yes |
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